Frequently Asked Questions | Ana y José Hotel & Beach Club | FAQs
Ana y José Hotel & Beach Club Frequently Asked Questions
Frequent questions
Discover the unique charm of Ana y José Hotel & Spa Tulum. Ideal location, exceptional
hospitality, exclusive experiences and commitment to sustainability. The choice for an
unforgettable vacation getaway.• Experiences
• Spa Service
• Food and beverage service in the room
• Minibar
• RestaurantYes, we have an All-Inclusive Meals a la carte service with Premium food and beverages.
Unique Full Experience rate Includes:
Food and beverage included - A la carte selection
Breakfast: 07:30am – 11:30am
Lunch: 11:31am – 06:30pm
Dinner: 06:31pm – 9:30pm
Snacks during the day
Non alcoholic drinks: 07:30am-10:30pm
Alcoholic drinks: 09:00am-10:30pm (Not includes per bottles only per drink)
Room Service: Not included, all the meals must be taken at the restaurant
Yoga class (9am) -reservation required*
Gym: 06:00am-09:00pm
Beach Club Access: 9:00am - 6:00pm
Minibar: It is included booking 2Bedroom Suite, Villa Coba and Casa de Agua only, the rest of the room categories, does not includes minibar.37 luxury suites
Yes, we accept cards such as: Visa - MasterCard - AMEX and if you prefer payment links.
Yes, with BBVA. Up to 6 months interest free
There are several ways to get to the hotel, but here are the three main ways.
• Arriving at Tulum International Airport
• Arriving at Cancun International Airport
• Coming soon through the Mayan TrainFrom 6 years old
Yes, with previous request with the reservations department. Reservations@anayjose.com
7:30 am - 10:00 pm
Yes, it can be confirmed at the front desk.
There are no restrictions, however after 5 rooms it is considered a group, for any request or quote, please send an email to weddingsandgroups.com
Yes, however you can contact our reservations department.
It applies according to the terms and conditions of the reserved rate.
Yes, after 5 rooms it is considered a group, to request a proposal, please send us an email to weddingsandgroups@tulumresorts.com
Yes, please contact our weddings and events area through the following email: href="mailto:">weddingsandgroups@tulumresorts.com
Yes, throughout the hotel and beach area.
• On our website and social networks - Email: reservations@anayjose.com
• Tel: +52 (998) 880 5629 / 880 6022Yes, we do.
Yes, we do
It depends on the type of room booked. The minimum is 1 and the maximum is 10 (Casa de Agua)
No, it is not
ID and a security deposit, be of legal age.
15:00 pm
Yes, however the room delivery is from 15:00 pm. And you can make use of the facilities as we have a luggage storage.
Yes, the front desk is available 24/7 to provide assistance. Contact us
$380 MXN
Environmental Cleansing Fee
• 1 Pax $ 32.57 MXN
• 2 Pax $ 54.29 MXN
• 3 Pax $ 70.57 MXN
• 4 Pax $ 81.43 MXNYes, it does, the hotel will request a hold at the check in $2,000MXN per night per room. In case you booked Casa de Agua, the hold will be $1,000USD per night.