Why choose Ana y José Hotel & Spa Tulum?

Discover the unique charm of Ana y José Hotel & Spa Tulum. Ideal location, exceptional hospitality, exclusive experiences and commitment to sustainability. The choice for an unforgettable vacation getaway.

What services or amenities have an additional cost?

• Experiences • Spa Service • Food and beverage service in the room • Minibar • Restaurant

Where are you located?

ANA Y JOSÉ HOTEL & SPA TULUM Tulum – Boca Paila Highway km 7, Tulum, Quintana Roo, México

Do you have All-Inclusive service?

Yes, we have an All-Inclusive Meals a la carte service with Premium food and beverages.

What does the UNIQUE FULL EXPERIENCE service include?

Unique Full Experience rate Includes: Food and beverage included - A la carte selection Breakfast: 07:30am – 11:30am Lunch: 11:31am – 06:30pm Dinner: 06:31pm – 9:30pm Snacks during the day Non alcoholic drinks: 07:30am-10:30pm Alcoholic drinks: 09:00am-10:30pm (Not includes per bottles only per drink) Room Service: Not included, all the meals must be taken at the restaurant Yoga class (9am) -reservation required* Gym: 06:00am-09:00pm Beach Club Access: 9:00am - 6:00pm Minibar: It is included booking 2Bedroom Suite, Villa Coba and Casa de Agua only, the rest of the room categories, does not includes minibar.

Can I pay for my reservation by credit card?

Yes, we accept cards such as: Visa - MasterCard - AMEX and if you prefer payment links.

Do you offer interest free months with any credit card?

Yes, with BBVA. Up to 6 months interest free

How to get to the hotel?

There are several ways to get to the hotel, but here are the three main ways. • Arriving at Tulum International Airport • Arriving at Cancun International Airport • Coming soon through the Mayan Train

Is it possible to have honeymoon, birthday and/or anniversary amenities?

Yes, with previous request with the reservations department. Reservations@anayjose.com

Can I upgrade my room paying the difference?

Yes, it can be confirmed at the front desk.

What is the maximum number of rooms I can book?

There are no restrictions, however after 5 rooms it is considered a group, for any request or quote, please send an email to weddingsandgroups.com

Will I receive a confirmation email when I make my reservation?

Yes, however you can contact our reservations department.

If I cancel a reservation, do I have to pay the charges?

It applies according to the terms and conditions of the reserved rate.

Do you make reservations for groups?

Yes, after 5 rooms it is considered a group, to request a proposal, please send us an email to weddingsandgroups@tulumresorts.com

Is it possible to have a wedding with your hotel?

Yes, please contact our weddings and events area through the following email: href="mailto:">weddingsandgroups@tulumresorts.com

Does the hotel have access to an Internet network?

Yes, throughout the hotel and beach area.

Where can I find the telephone number of the hotel?

• On our website and social networks - Email: reservations@anayjose.com • Tel: +52 (998) 880 5629 / 880 6022

What is the maximum number of guests that can be in a room?

It depends on the type of room booked. The minimum is 1 and the maximum is 10 (Casa de Agua)

What is required to check-in at the resort?

ID and a security deposit, be of legal age.

Is it possible to arrive before the established check-in time (before 3:00 p.m.)?

Yes, however the room delivery is from 15:00 pm. And you can make use of the facilities as we have a luggage storage.

If I arrive early in the morning, is there someone to help me?

Yes, the front desk is available 24/7 to provide assistance. Contact us

¿What is the value of the environmental tax (sanitation DSA)?

Environmental Cleansing Fee • 1 Pax $ 32.57 MXN • 2 Pax $ 54.29 MXN • 3 Pax $ 70.57 MXN • 4 Pax $ 81.43 MXN

Does the hotel request a hold at the check in?

Yes, it does, the hotel will request a hold at the check in $2,000MXN per night per room. In case you booked Casa de Agua, the hold will be $1,000USD per night.

Ana y José Hotel & Beach Club, Frequently Asked Questions.

Official Website

Frequently Asked Questions | Ana y José Hotel & Beach Club | FAQs

Ana y José Hotel & Beach Club Frequently Asked Questions

Frequent questions

No se encontraron resultados

Discover the unique charm of Ana y José Hotel & Spa Tulum. Ideal location, exceptional
hospitality, exclusive experiences and commitment to sustainability. The choice for an
unforgettable vacation getaway.
• Experiences
• Spa Service
• Food and beverage service in the room
• Minibar
• Restaurant
ANA Y JOSÉ HOTEL & SPA TULUM Tulum – Boca Paila Highway km 7, Tulum, Quintana Roo, México
Yes, we have an All-Inclusive Meals a la carte service with Premium food and beverages.
Unique Full Experience rate Includes:
Food and beverage included - A la carte selection
Breakfast: 07:30am – 11:30am
Lunch: 11:31am – 06:30pm
Dinner: 06:31pm – 9:30pm
Snacks during the day
Non alcoholic drinks: 07:30am-10:30pm
Alcoholic drinks: 09:00am-10:30pm (Not includes per bottles only per drink)
Room Service: Not included, all the meals must be taken at the restaurant
Yoga class (9am) -reservation required*
Gym: 06:00am-09:00pm
Beach Club Access: 9:00am - 6:00pm
Minibar: It is included booking 2Bedroom Suite, Villa Coba and Casa de Agua only, the rest of the room categories, does not includes minibar.
37 luxury suites
Yes, we accept cards such as: Visa - MasterCard - AMEX and if you prefer payment links.
Yes, with BBVA. Up to 6 months interest free
There are several ways to get to the hotel, but here are the three main ways.

• Arriving at Tulum International Airport
• Arriving at Cancun International Airport
• Coming soon through the Mayan Train
From 6 years old
Yes, with previous request with the reservations department. Reservations@anayjose.com
7:30 am - 10:00 pm
Yes, it can be confirmed at the front desk.
There are no restrictions, however after 5 rooms it is considered a group, for any request or quote, please send an email to weddingsandgroups.com
Yes, however you can contact our reservations department.
It applies according to the terms and conditions of the reserved rate.
Reservations@anayjose.com
Yes, after 5 rooms it is considered a group, to request a proposal, please send us an email to weddingsandgroups@tulumresorts.com
Yes, please contact our weddings and events area through the following email: href="mailto:">weddingsandgroups@tulumresorts.com
Yes, throughout the hotel and beach area.
• On our website and social networks - Email: reservations@anayjose.com
• Tel: +52 (998) 880 5629 / 880 6022
Yes, we do.
Yes, we do
It depends on the type of room booked. The minimum is 1 and the maximum is 10 (Casa de Agua)
No, it is not
ID and a security deposit, be of legal age.
15:00 pm
Yes, however the room delivery is from 15:00 pm. And you can make use of the facilities as we have a luggage storage.
Yes, the front desk is available 24/7 to provide assistance. Contact us
$380 MXN
Environmental Cleansing Fee

• 1 Pax $ 32.57 MXN
• 2 Pax $ 54.29 MXN
• 3 Pax $ 70.57 MXN
• 4 Pax $ 81.43 MXN
Yes, it does, the hotel will request a hold at the check in $2,000MXN per night per room. In case you booked Casa de Agua, the hold will be $1,000USD per night.